Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings, or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

You are prohibited from violating or attempting to violate the security of the website, including and not limited to:

Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mail bombing “or crashing”.

Sending unsolicited email, including promotions and/or advertising of products or services.

Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability in most of the cases.

You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website.

The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

We view the protection of your privacy as a very important community principle. We understand clearly that you and Your Information are one of our most important assets. We store and process Your Information on our servers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to Your Information being transferred or used in any way, please forward your request to info@alhayyamagazine.com or deem not to use the website.

We do not sell or rent Your Information to any third parties without your explicit consent.

Registration includes the information (Your Information) that you need to provide us to deal with us and to contact you as well. You agree that we may use (and update) your Information to manage your registration and control your identity during the online checkout process.

The details provided by you during Registration will be protected by our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through any means.

As you buy from alhayyamagazine.com, you also consent to receive any type of our electronic communication including Emails, Newsletters, SMS, and notifications from our website, unless you initiate a request to stop the advertising communication from Al Hayya by  Email.

As you use the website and communicate with us electronically, you also consent to receive any type of our electronic communication including Emails, Newsletters, SMS, and notifications from our website, unless you initiate a request to stop the advertising communication from alhayyamagazine.com by Email.

You agree that any communication that we provide to you electronically satisfies any legal requirement, as in writing.

alhayyamagazine.com obtains the basic customer information such as mobile number, email address, Name, or address from the customer solely while we do not obtain any information about customers from any external parties, we also do not obtain the customer’s information without their knowledge according to Personal Data Protection System 

In case you want to stop receiving advertising communication from alhayyamagazine.com, you can easily initiate a request by contacting us on our social media channels or at info@alhayyamagazine.com

Al Hayya does not share the customers’ information with any external parties under any circumstances according to the Personal Data Protection System

We may monitor, record, store and use any telephone, email, or other electronic communications for training purposes, to check instructions given to us, and to improve the quality of our customer service.

Customers who complete product and/or seller reviews provide Al Hayya with full ownership and license to re-publish their reviews in any marketing material and publish on the website and in marketing material without further customer consent based on the submission of the review.

We reserve the right, at our sole discretion, to limit the number of items selected per person, per household, or order on ‘My shopping cart’.

Products Information, Stock, and Pricing 

While the website strives to provide accurate product information (such as stock availability, pricing, product features, images, and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to marketing communication, ads, offers, magazines, and flyers) on the website does not guarantee stock, offer and price available online or in-store.

Al Hayya reserves the right to stop any special promotions on the website in case the quantities go out of stock, promotion duration expiry, or going out of stock with the gifts that come with the promotion.

If a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website team has the right to either contact you for clarification or to cancel your order and notify you of such cancellation.

Stock availability and pricing are subject to change without prior notice.

All Prices and Fees are inclusive of VAT as applicable – unless stated otherwise.

Delivery Terms and Conditions 

Shipment processing dates depend on your order, city, and your payment type. Please note that Pre Orders might not match the standard shipping time shown on the product page.

Al Hayya is not responsible for the data registered by the customers on the order, and this data can be modified only before the shipment starts. Once the shipment starts, the registered information cannot be modified and the delivery will be processed to the registered information of the order, otherwise, you can cancel the order and make another order with different information.

The product page is updated regularly based on the latest information. Delivery is also dependent on the customer accepting and arranging delivery with the courier or Al Hayya delivery team.

The website provides the possibility to purchase product(s) and /or service(s) online and to set the payment online based on shipping and delivery method. Payment transactions including authorizations and settlements will be in USD.

We accept the following modes of payment:

For online payment transactions: SADAD payment system, bank credit cards (Visa, MasterCard and AMEX). Purchases using gift cards, vouchers, credit cards or using pay in installments service cannot be refunded in cash, and refund is processed using the same original payment method of the invoice.

For online payment transactions, the customer will receive an order acknowledgment once the payment has been authorized. We do not hold any liability if payment is refused or declined by the credit card / mada card supplier for any reason. You should check your bank credit card / mada card supplier for that.

We do not store your credit card / mada card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We do not provide any of your payment information obtained via the web to other companies or individuals unless required by law.

Credit card / mada card details provided by you for benefiting from the online service must be truthful, valid and accurate and you shall use the credit card that is lawfully owned by you. The provided information will not be utilized or shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation, or court order.

The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or part of the order, we will inform you accordingly. A full or partial refund will be given -through credit card that you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

Wrong delivery address given by customer or wrong contact details due to customer is not reachable.

In case you ask for cancellation after shipping the order, cancellation fees may apply.

You can register a complaint if the delivery promise is not fulfilled on time for your order, or the home delivery service is not met according to the official policy, as well as if the maintenance service that you requested is not completed on the agreed timelines according to the services terms and conditions, and also if the required product or its published specifications on our website are inaccurate, you can register a complaint by sending an email to info@alhayymagazine.com